We’ve been serving the industry for over 80 years…and will continue to!
Our Sales and Customer Service Offices, Service & Maintenance Department, Demo & Test lab,
Pick-Up Counter, and Administrative Offices are all available Monday thru Friday 08:00 to 05:00 pm
- Dawson-Macdonald Co Inc
- 845 Woburn Street
- Wilmington MA 01887
- Phone, toll free: 800-556-4456 (You may dial the operator at any time during your call for immediate attention).
- Phone, local: 978-988-8034 (You may dial the operator at any time during your call for immediate attention).
- Fax: 978-657-8740
- Email: firstname.lastname@example.org
Frequently Asked Questions
- Can I get both abrasives and equipment from Dawson-Macdonald Co.?
- Yes, please see our extensive list of both on our Products page.
- Can Dawson-Macdonald Co. provide spare and/or replacement parts?
- Yes, we stock almost any spare or replacement part you’ll need for any equipment we sell.
- Can I order parts for discontinued equipment?
- Yes, we may even have the part you need in stock. Inquire with our Customer Service Department.
- My parts supplier has gone out of business; can I purchase replacement parts and service from Dawson-Macdonald Co.?
- Yes, you need not have purchased your equipment from us. We can service most equipment and our Service Department is factory-trained and certified on most popular and not-so-popular equipment lines.
- Can I pick up parts or abrasives directly from Dawson-Macdonald Co.?
- Yes, our sales counter and service center are open Monday thru Friday 8 am to 5 pm.
- Can Dawson-Macdonald Co. arrange for delivery?
- We ship via UPS, FEDEX, and common carrier. If you have a preferred carrier, let us know and our Shipping Department will be happy to contact them when your order is ready.
- How do I place an order?
- Either by telephone, mail, fax, or e-mail to our Customer Service Department.
- Who is the Territory Manager for my area?
- While our in-house Customer Service Department is always available to assist, please see the Territory Managers by Area map above.
- Does Dawson-Macdonald Co. accept credit cards?
- Yes, we accept Discover, MasterCard, Visa, and American Express.
- Does Dawson-Macdonald Co accept purchase orders ?
- Yes, for customers with established credit terms.
- How do I open an account with Dawson-Macdonald Co.?
- If you would like to be considered for credit terms, please complete our Credit Application and then fax back to the attention of our Accounting Department.